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This privacy policy sets out how Eleven Guest House uses and protects any information that you give Eleven Guest House when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 01.09.2011.

We require information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and payment of accounts.
• We may use the information to improve our products and services and periodically send promotional email about special offers.

• To use comments on our Guest comments page.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Upon booking you can indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or using the contact form

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Eleven Guest House, 11 Hanover Terrace, WHITBY, North Yorkshire, YO21 1QQ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.